Frequently Asked Questions

• I don’t see the product that I need listed on your website. What should I do?
• I need product right away. Can I get my order rushed?
• How long will my order take to get to me?
• I didn’t get my product within the 3-5 business days. What happened and what should I do?
• This isn’t exactly what I’m looking for. Now what?
• I need more product!
• Where do you ship to?
• How can I pay?

I don’t see the product that I need listed on your website. What should I do?

Give us a call and explain what you need the product to do. One of our friendly sales reps will be able to accommodate you.

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I need product right away. Can I get my order rushed?

Yes! As long as we have product in stock, we will make your order priority and get it sent out to you ASAP. Just make sure you mention to the sales rep that you need your order rushed.

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How long will my order take to get to me?

Since we have several warehouses, we can get almost any order out to you within 3-5 business days.

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I didn’t get my product within the 3-5 business days. What happened and what should I do?

Don’t panic. If product needs to be made, it might take a couple of days to get it to you. However, please know that we are going to get it out to you ASAP. Also, give us a call. We will be more than happy to provide you with a proof of delivery, or give you status of where your product is.

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This isn’t exactly what I’m looking for. Now what?

Again, don’t panic. We will be able to exchange your product for a new one.

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I need more product!

Call us. Locate the reorder number and place your order with a sales rep.

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Where do you ship to?

Horizon Products, LLC ships all over the United States.

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How can I pay?

We accept MasterCard, Visa and checks.

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